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Any Questions?

What payment methods do you accept

All major Credit/Debit cards Amex, Apple Pay, Google Pay, Microsoft Pay

Do your prices include VAT?

No - all our prices exclude VAT. Vat amount is shown in your cart and at checkout.

What happens after I place my order?

1) You will get an order confirmation email. This will show you everything about your order. If anything is wrong or you wish to change your order then please contact us.
2) You will get a payment receipt by email from our payment processor. Please note that the address shown on it is your payment address and not your shipping address.
3) We will email and/or text you when we ship your order with tracking details if that service has been chosen by you.
4) About 7 days after shipping you will be emailed once by the review company and invited to leave a review about us - please be gentle!

Who will deliver my order?

DHLil are used for our deliveries.
Sometimes we also use Royal Mail tracked for small orders.
We deliver to the mainland UK excluding Highlands, Islands and Northern Ireland

When will I get my my order?

We show expected delivery dates for every delivery option on our delivery page.
The expected delivery date is also show during order checkout.
The expected delivery dates take holidays and weekends into account.

Do you offer a next working day delivery service?

We have suspended this service because of the pandemic. A 48 hour service is still available though.

Can I place my order over the phone or by mail order?

We only accept orders via our website because this is the only secure method to order and pay.
Ordering/paying by phone or mail is not secure.

My login details aren't being accepted?

Your login email address and password are both case sensitive.
In nearly every case it's because of registering with an email address with capitals in it somewhere but typing in a lower cased email address when trying to log in.
Although having a mixture of upper and lower case login details is more secure, it's also easy to forget.

Can I return items?

We offer a no quibble 30 day money back guarantee. See our Returns website page for further details.